Student self-service
Help students get back to what matters.
Let students recover access from a branded portal. Your team controls recovery verification and the directory that receives the reset.
01 / Student self-service
A clear path back to access.
Students use the portal to verify their identity through an existing recovery contact before setting a new password.
- A branded experience for your institution.
- Verification through the recovery email or phone already on file.
- Password rules and reset outcomes presented in the recovery flow.
- Verification codes are sent by email, or by SMS through your institution’s own Twilio account.
02 / Student self-service
Keep the recovery policy with IT.
Self-service is disabled by default. Administrators choose when to enable it and how requests route through the configured directory environment.
- Choose the connection that receives resets: Microsoft Entra ID or on-premises Active Directory through the agent.
- Review recovery-contact readiness before launch.
- Use reset logs to investigate recovery attempts and outcomes.
03 / Student self-service
Roll it out with confidence.
Start with a controlled group and verify both the student experience and the resulting directory change.
- Confirm the recovery data is accurate and accessible to the student.
- Test your messaging provider and expected delivery path.
- Validate the target connection with representative users.
- Give students a clear fallback to your help desk when recovery is unavailable.
Your next step
Let's map your first workflow.
Bring your systems, questions and requirements. We'll work through the handoffs together.